Pulseway - Fast, Reliable Delivery Worldwide

1. User Responsibilities

By using Pulseway services, you agree to provide accurate shipping information, properly package items according to our guidelines, and comply with all applicable laws and regulations. You are responsible for ensuring that your shipments do not contain prohibited items.

Users must maintain the confidentiality of their account credentials and notify us immediately of any unauthorized access. You agree to use our services only for lawful purposes and in accordance with these terms.

2. Service Limitations

Pulseway provides shipping and logistics services subject to certain limitations. Delivery times are estimates and may vary due to weather, customs, or other factors beyond our control. We reserve the right to refuse service for prohibited items or destinations.

Our liability for lost or damaged packages is limited to the declared value or our standard coverage limits. Additional insurance may be purchased for high-value items.

3. Payment Terms

Payment is due at the time of service unless other arrangements have been made. We accept major credit cards, digital payments, and corporate accounts with approved credit terms. Late payments may incur additional fees.

Prices are subject to change based on fuel costs, regulatory changes, and other factors. Current rates are available on our website and through our customer service.

4. Liability and Dispute Resolution

Pulseway's liability is limited to the maximum extent permitted by law. In case of disputes, we encourage resolution through our customer service team. Any legal proceedings must be filed within one year of the incident.

These terms are governed by the laws of the jurisdiction where our headquarters are located. Any disputes will be resolved through binding arbitration.

1. What Data We Collect

We collect information necessary to provide our shipping services, including sender and recipient details, package information, and payment data. We also collect usage data from our website and mobile applications to improve our services.

Information collected may include names, addresses, phone numbers, email addresses, package contents, tracking preferences, and billing information. We may also collect device information and location data when using our mobile applications.

2. How We Use Your Data

Your information is used to process shipments, provide tracking updates, process payments, and communicate with you about your services. We may also use data to improve our services, prevent fraud, and comply with legal requirements.

We may send you service-related communications, promotional materials (with your consent), and updates about our services. You can opt out of marketing communications at any time.

3. Your Rights

You have the right to access, correct, or delete your personal information. You may also request data portability, restrict processing, or object to certain uses of your data. Contact our privacy team to exercise these rights.

We will respond to your requests within the timeframes required by applicable law. Some requests may require verification of your identity to protect your privacy.

4. Third-Party Services and Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

We may share data with trusted partners who help us provide services, such as payment processors, analytics providers, and customer support platforms. These partners are contractually obligated to protect your information.

Legal Information